Patient Account Representative

This position is responsible for providing patients with a positive financial experience. Patient Account Representatives collect payments, set up payment arrangements as appropriate, and advise patients in person and over the phone on their insurance benefits and coverage. This position will work in-office to assists patients with eligibility for Medicaid, Mountain Community Health’s (MCH) sliding fee discount program, and performs some billing and referral functions as required for an FQHC.

Please note this is not a remote or hybrid position.

Qualifications/Skills

• High School Diploma or Equivalent
• Associate degree in business or related field preferred.
• Equivalent of 1 year in education or experience in a healthcare billing field.
• Familiarity with CPT, CDT and ICD-10 codes preferred.

Knowledge, Skills & Abilities

• Writing and communication skills
• Experience with providing a high level of customer service.
• Knowledge of computer applications for medical billing, financial data, spreadsheets, and word processing.
• Knowledge of medical terminology, procedures, and diagnosis
• Knowledge of computer and relevant software applications
• Working knowledge of dental and medical insurance
• Working knowledge of patient referrals to specialty offices
• Strong customer service skills
• Ability to multi-task efficiently
• Critical thinking skills
• Teamwork, initiative, and adaptability

Are you interested to learn more? Apply today!

Please send resume, application, and cover letter to our Human Resources Department at HR@mchvt.org. Applicants who have been chosen to continue through the selection process will be contacted for an interview.

Application can be found on our website at www.mchvt.org. We are an equal employment opportunity employer and are especially interested in candidates who can contribute to the diversity and excellence of our organization.